Helpdesk Enhancement
Advanced features and improvements for the Odoo Helpdesk module
Main Features
- Automatic Project and Helpdesk Team population based on client selection
- Smart task filtering (completed tasks are hidden from selection)
- Comprehensive field tracking for important ticket information
Tracked Fields
- Description
- Name
- Team
- Ticket Type
- Tags
- Company
- Partner Name
- Partner Email
- Priority
- SLA
Required Configuration
- Odoo Helpdesk module must be installed
- Appropriate user permissions
- SLA rules configuration (if using SLA features)