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Helpdesk Mail Transfer

Add email aliases to ticket to transfer emails to ticket. Automatically reopen a ticket when a client message is sent to this ticket.

Main Features

  • Add email alias to automatically capture incoming email to the alias into its ticket
  • Add internal email alias to automatically capture internal email to show as notes in ticket's chat
  • When client message is sent to a ticket, if the ticket is closed, it should be reopened

Important Notes

  • Email alias and internal email alias are generated automatically when a ticket is created. User can not change these fields
  • The "reopened state" which is used to reopen a ticket when client message is sent to this ticket, is the first state found in the system with property "reopen" is true